This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

The Practice Charter

Our responsibility to you

  • We are committed to providing to you the best possible service.
  • We will endeavour to treat you with courtesy and respect.
  • You have the right to confidentiality.
  • We will provide emergency consultations in relevant circumstances.
  • We will try to ensure you are seen on time, however some consultations take longer than others and we have no advance warning. If there is a patient with an emergency or serious problem, we will give them priority.
  • On the occasions when the surgeries are running late, we will provide you with an explanation.
  • We will process your repeat medication within 48 hours (exc weekends/holidays).
  • We have the right to remove patients from our list if they ignore their responsibilities to us and other patients.

Your responsibility to us

  • We ask that you treat all the practice staff with courtesy and respect.
  • We ask that you use the service as efficiently as possible.
  • We ask you to be patient if the surgeries are running late.
  • We ask that you do not abuse the service by using emergency appointments for non- urgent matters.
  • We ask that you cancel any pre-booked appointments that are no longer required.
  • We ask that you show respect to other surgery users and the surgery premises.
  • Please feel free to contact our Practice Manager with any complaints or suggestion you may have regarding our practice.

NHS ScotlandThis site is brought to you by My Surgery Website